Any person viewing or actively engaging with our Services that is not registered or a Customer.
Registered users have created an account with us through completing a registration form. Registered users become Customers of Agora Insights when payment for Services has been received.
Customers of Agora Insights have submitted payment of the applicable fees.
Services is for the specific and sole use of that Customer. All fees are non-refundable, non-transferrable, and must be paid in full to receive and maintain an active account and continued access to the Services. All fees are subject to change.
Agora Insights Customers receive access to Services. These Services are offered only to those Customers in good standing (paid in full) and can include additional offerings and other third-party services (called “benefits”). These benefits may change at any time without notice.
As a User you warrant that you are not an agent or employee of any test or certification preparation entity, company, or business and that you will access and use the Site and Services solely for the purpose of increasing your personal knowledge.
You must keep your password a secret. You will not share your account with anyone else. Registered Users and Customers are account holders. As account holders you agree to:
- use a strong password and keep it confidential;
- not transfer any part of your account;
- follow the law, any guidelines, terms, or practices outlined by Agora Insights for our Services;
- take sole responsible for your account, the security and privacy of your account, including passwords or sensitive information attached to that account; and
- take sole responsibility to keep all personal information that is kept in your account up to date, accurate, and truthful.
You will honour your payment obligations and you must submit payment (including applicable taxes) to access our Services. We calculate taxes payable by you based on the billing information that you provide us at the time of purchase. You can get a copy of your invoice by contacting our accounts department (firstname.lastname@example.org).
We receive payments electronically in the form of bank, or wire, transfers and cards payments only. We do not accept cheque/check payments anymore. If you require help or more information regarding our payment options, you can can do so by contacting our accounts department (email@example.com).
Refunds are not available
Payments for our Services are non-refundable. This applies to user accounts and Services offered by Agora Insights. We are not required to provide a refund if you change your mind about a purchase for any reason – so please make an informed decision. To assist potential Users in making the best choice, they are provided with a free preview option of the Service before purchase.
All prices displayed for our Services are subject to change from time to time.
Promotions and Special Offers
From time to time, Agora Insights advertises special discounts in the form of coupons, discount tokens, and promotional code (collectively referred to as "Promo Codes"). Please ensure that you take advantage of any relevant offers and promotions when purchasing the Services. We are not liable for refunds on Promo Codes that were not used at the time of purchase. If you are having difficulty entering a Promo Code, contact firstname.lastname@example.org.
Promotions are available for one-off purchases only, unless explicitly stated or advertised otherwise.
Notices and Messages
3. Rights and Limits
Except as expressly stated otherwise, the Services may not be copied, imitated, reproduced, republished, uploaded, posted, transmitted, modified, indexed, catalogued, or distributed in any way, in whole or in part, without the express prior written consent of Agora Insights.
In some instances, we expressly state that you may 'download' Services for certain limited purposes. In those express instances, and for that sole and exclusive purposes, you are permitted to do so. You may not reproduce, copy, duplicate, sell, or resell any part of the Services or its contents.
The Services and all information (in text, graphical, video, audio, and document forms), images, icons, software, design, applications, and other elements available are the property of Agora Insights, its affiliates and others, and are protected by international copyright, trademark, and other laws.
Your use of the Services does not transfer ownership or rights of these Services to you or any other person.
Our Services may include links, material or content from other websites, resources, services, and businesses operated by other persons ("Other Services"). Other Services are independent from Agora Insights. We have no responsibility, liability or control over the quality, material, content, or products from Other Services. Links to Other Services are provided solely for your convenience.
4. Disclaimer and Limit of Liability
We strive to make your use of the Services a useful experience. Nevertheless, Agora Insights and its affiliates do not accept any liability for your use of our Services, or those Other Services provided by third parties.
Agora Insights and its affiliates make no representation or warranty about the Services, including any representation that the Services will be uninterrupted or error-free, and provide the Services (including content and information) on an “as is” and “as available” basis. To the fullest extent permitted under applicable law, Agora Insights and its affiliates disclaim any implied or statutory warranty, including any implied warranty of title, accuracy of data, non-infringement, merchantability or fitness for a particular purpose.
Through or because of your use of the Services, you may have the opportunity to engage in communications and transactions of a commercial or personal nature with persons other than Agora Insights. All such communications and transactions are at your own risk.
Limitation of Liability
You hereby release, remise and forever discharge each of Agora Insights and its affiliates and all of their respective agents, directors, officers, employees, information parties, service parties, suppliers, licensors and licensees, and all other related, associated, or connected persons from any and all manner of rights, claims, complaints, demands, causes of action, proceedings, liabilities, obligations, legal fees, costs, and disbursements of any nature and kind whatsoever and howsoever arising, whether known or unknown, which now or hereafter exist, which arise from, relate to, or are connected with your use of the Site or the Service.
You agree to indemnify, defend and hold harmless each of Agora Insights and its affiliates and all of their respective agents, directors, officers, employees, information parties, service parties, suppliers, licensors and licensees, and all other related, associated, or connected persons (collectively, the "indemnified parties") from and against any and all liabilities, expenses and costs, including without limitation reasonable legal fees and expenses, incurred by the indemnified parties in connection with any claim or demand arising out of, related to, or connected with your use of the Site or the Service, the use of the Site or the Service by someone posing as you, or your breach of this agreement. You will assist and co-operate as fully as reasonably required by the indemnified parties in the defence of any such claim or demand. You further agree to indemnify Agora Insights and its affiliates from all suits, damages, costs, and liabilities whatsoever arising from any transactions in which you engage using Services obtained from or through Agora Insights.
Advice and information provided by Agora Insights or its representatives, whether oral or written, will not create any representation, warranty or condition or vary or amend this agreement, including the above disclaimer, liability exclusion, liability limitation, release, and indemnity provisions, and you may not rely upon any such advice or information.
Please contact email@example.com for more information on how to close your account.
6. Rules of Conduct
You are responsible for all your activity and actions while using our Services.
You are expressly prohibited from participating in, conducting, and promoting illegal activities, sending viruses, spamming, interfering with or creating any undue burden on the Services.
You will not take any action or upload, download, post, submit or otherwise distribute any content, on Agora Insights Services that:
- infringes any patent, trademark, trade secret, copyright, or other rights.
- you know to be false, misleading, untruthful, or inaccurate.
- contains or depicts nudity or sexual activity.
- constitutes unauthorized or unsolicited advertising, spam, junk, or bulk messaging.
- contains any software viruses or any content interferes with or disrupts any Service.
- impersonates any person or entity, including an Agora Insights employee or representative.
- includes personal information or sensitive financial information without consent.
- restricts or inhibits any other user from using the Services.
- constitute personal attacks against private individuals and groups.
- is unlawful, harmful, threatening, abusive, inflammatory, harassing, tortious, defamatory, fraudulent, vulgar, obscene, libellous, invasive of another's privacy or publicity rights, hateful, or racially, ethnically, or otherwise determined by Agora Insights, in its sole discretion, to be objectionable.
7. Geographic Location
Agora Insights is based in New Zealand. We provide Services globally and reserve the right to provide services to countries at our discretion.
8. Applicable Law
9. How to Contact Us
For account and financial enquiries contact firstname.lastname@example.org