This morning, Agora Insights Senior Instructor, Deirdre Caren held the 2nd of 6 live training sessions via Zoom this morning (NZ) for our ECBA CCBA CBAP certification Master Class Plus.* While Agora Insights is based in New Zealand, majority of our learners are from around the world.
Below is an excerpt of the live session in action.
For this class, the session focused on the competency "Communication Skills".
To effectively perform the BA competency, Deirdre tackled the following techniques:
- The Knowledge Brief
- Stakeholder Analysis Interviewing Skills
- Stakeholder Empathy Map
- Personas and Journey Maps
- User Stories
*The live training sessions focus on a CRM-based case study.
If you are interested in being alerted when the 2022 training schedule is available, fill up the form below or click here:
